Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brandon Houston

IT Technician
Whitehorse

Summary

Dynamic professional with a proven track record at Northwestel, excelling in effective communication and critical thinking. Adept at leveraging ITSM products and cloud infrastructure to enhance operations. Recognized for strong teamwork and leadership skills, consistently delivering exceptional service and innovative solutions in fast-paced environments.

Overview

3
3
years of professional experience
2
2
Certifications
1
1
Language

Work History

Internal Service Desk (Temp Foreman for 3 Months)

Northwestel
Whitehorse, Yukon
10.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Internal Service Desk

Northwestel
08.2022 - 09.2023
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Learned and adapted quickly to new technology and software applications.

Education

College Diaploma - Systems Management And Cybersecurity

Oulton College
Moncton, New Brunswick
05.2001 -

Skills

Time management

Effective communication

Teamwork and collaboration

Project planning

Crew leadership

Critical thinking

Interpersonal and written communication

MS office

Organization and time management

Imaging computer using Landesk/SCCM

Usage of ITSM products like vFire/Infra

Usage of MDM platforms including Blackberry and Intune

Usage of CISCO Servers and switches

Usage of cloud infrastructure including Azure/Entra/Intune

Maintaining and using VM's to facilitate databases and corporate services

Certification

Google IT Support

Timeline

Internal Service Desk (Temp Foreman for 3 Months)

Northwestel
10.2024 - Current

Internal Service Desk

Northwestel
08.2022 - 09.2023

College Diaploma - Systems Management And Cybersecurity

Oulton College
05.2001 -

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Brandon HoustonIT Technician