Robyn Lee
Whitehorse
Summary
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
7
7
years of professional experience
Work History
lifeguard
Canada Games Centre
01.2017 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to patron incidents in professional and timely manner.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Gave private lessons to special needs students and taught floating techniques and treading water.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Trained new lifeguards on safety procedures and protocol.
- Assisted in organizing and implementing recreational activities and programs.
- Earned Water Safety Instructor certification and managed beachfront safety.
manager
Carcross Pool
05.2021 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in professional and timely manner.
- Recorded daily activity logs and incident reports for tracking purposes.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Assisted in organizing and implementing recreational activities and programs.
camp counselor
Equinox Adventure Camp
06.2020 - 09.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Assisted in preparing recreational materials and supplies for each activity.
Passenger Service Agent
Air North
05.2022 - 08.2022
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Escorted handicapped passengers from terminal to aircraft.
CSA/ Ramp agent
Kelowna International Airport
09.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Responded to customer requests for products, services, and company information.
- Demonstrated safe practices and procedures in store by adhering to company standards.
Education
No Degree - Liberal Arts
Yukon University
Whitehorsegrade 12 -
Porter Creek Secondary
Whitehorse, YT06.2018
Skills
- Incident Reporting
- Customer Service
- Multitasking
- First aid and CPR-C certified
- Teamwork and Collaboration
- Emergency Management
- Detail Oriented
- Effective communication
Timeline
CSA/ Ramp agent
Kelowna International Airport
09.2022 - 07.2023
Passenger Service Agent
Air North
05.2022 - 08.2022
manager
Carcross Pool
05.2021 - 09.2021
camp counselor
Equinox Adventure Camp
06.2020 - 09.2020
lifeguard
Canada Games Centre
01.2017 - Current
No Degree - Liberal Arts
Yukon University
grade 12 -
Porter Creek Secondary
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