Sofia Gonzalez
Whitehorse
Summary
Bilingual Administrative Assistant and Travel Advisor with over 14 years of experience in high-volume, fast-paced environments across Canada, New Zealand, and Chile. Demonstrates a wealth of knowledge in travel, hospitality, engineering, and business sectors. Adept at collaborating effectively, providing top-notch customer service, and supporting management and colleagues. Key strengths include attention to detail, creative conflict resolution, leadership, HR experience, dependability, adaptability, initiative, cooperation, emotional intelligence, business mindset, and strong work ethic.
Overview
14
14
years of professional experience
Work History
Independent Travel Advisor
Yukon Vacation Agency
02.2022 - Current
- Collaborates with vendors and service providers to secure the best rates and options for clients
- Crafts exceptional travel packages and arranges travel plans, including accommodation, transportation, and tours
- Conducts follow-ups to ensure client satisfaction and addresses any concerns or modifications
- Provides detailed information on travel destinations and relevant documentation
- Proactively identifies funding opportunities and prepares applications to secure financial support.
Travel
05.2024 - 07.2024
Time off
Travel
09.2023 - 04.2024
Traveling and working possessing a Working Holiday Visa
Corporate Travel Coordinator
Matrix Camps
06.2023 - 08.2023
- Coordinated and booked travel for an average of 150 employees monthly across Canada
- Ensured seamless transitions between charters and commercial flights
- Maintained open communication with employees regarding their travel details and disruptions
- Coded all travel disbursements in the internal purchasing system
- Worked on-call as sites operated 24/7.
Relocation
08.2021 - 06.2022
Time off to work on personal projects and to relocate to the south
Administrative Assistant (contract)
Stantec Consulting Ltd
09.2020 - 07.2021
- Acted as OSEC, running monthly safety meetings and orientating new staff, providing PPE
- Booked travel and coordinated meetings, functions, and events using electronic calendars
- Organized and attended staff meetings, lunch breaks, and trainings
- Typed documents, coded invoices, managed e-files and physical records, ordered office supplies, and submitted expense reports
- Worked independently with minimal supervision, maintaining communication with management and the office team
- Acquired knowledge of KPIs and informed colleagues about performance during monthly meetings
- Answered multi-line phone systems, routed calls, and greeted visitors.
Office and Customer Service Manager
Arctic Range Adventure Ltd
07.2019 - 03.2020
- Recruited 2 tour guides and 1 clerk successfully
- Trained and supervised staff of 2 regular clerks
- Provided employees/tour guides with guidance in handling complex problems or in resolving escalated complaints
- Ensured that clients were comfortable when entering into building by meeting their needs and expectations and solved their complaints if was so
- Worked independently with little to no supervision while maintaining clear and timely communication with management and office team, keeping them informed of developments or issues that could affect their function
- Was relied on to make sound decisions
- Provided efficient and professional administrative and clerical service to colleagues and CEO; provided excellent customer service to our partners and kept good relationships with our suppliers.
Reservations Agent/Guides Trainer/Senior Tour Guide
Arctic Range Adventure Ltd
07.2017 - 06.2019
- Data entry with high degree of accuracy
- Excel in detail checking
- Administered accommodation services, reservations and purchasing of suppliers
- Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone in English and Spanish languages
- Managed daily operations and schedules of guides
- Trained tour guides and managed large groups as a Senior Tour Guide, ensuring high customer satisfaction
- Received several complimentary posts on Trip Advisor as guide and reservations agent.
Bilingual Tour Guide
Arctic Range Adventure Ltd
11.2016 - 06.2017
- Led groups of 20 people max, interpreting, translating and answering questions while maintaining authority during the tour
- Established personal relationship with clients
- Communicated with people from different countries, of different age groups and languages
- Sold different tours on spot and collected money from clients
- Assisted clients as necessary and satisfied needs and desires of customers at airport, hotels, tours and so on
- Drove company busses up to 24 guests
- Solved unexpected problems, such as bus stuck in the snow after Aurora Viewing Tour during night time or when customers apparently were not booked at their hotel
- Worked flexible hours; night, weekend, and holiday shifts.
Secretary
Puerto Seco Spa
12.2012 - 05.2016
- Directly responsible for monthly billing of more than 70 customers, issuing bills and other revenues
- Dealt directly with clients to generate new business by rental contracts
- Typed documents such as correspondence, drafts, memos, and emails
- Purchased and maintained office supply and inventories, being careful to adhere to budget's company.
Assistant Payroll Clerk
Asesorías Carmen Arriagada Ltda
06.2012 - 12.2012
- Worked in a fast-paced environment meeting deadlines every month
- Handled all payroll activities for 70+ employers (some of them with more than 100 employees) and ensured posting of checks before the end of the month
- Answered incoming calls (avg 20/day) resolving issues with both customers and billing department
- Used accounting software for salaries, paid subscriptions online, created contracts, dealing with maternal leave and holidays period and several legal processes online, e.g dismissals.
Accountant Assistant
Martiniano Roca
10.2010 - 05.2012
- Billing, accounting records using accounting software program (accounting incomes, balance accounts)
- Paid online taxes for over 100 clients and met deadlines every month
- Paperwork in National Tax Office.
Education
No Degree - Tourism, Stewarding Destinations into a Meaningful Future
Tourism Cares Online
Intensive English Course Language Interpretation And Translation
Santo Tomas University Chile
Labor Policies
Labor Training Ltd
High School Diploma
Liceo Comercial B-64 Chile
Skills
- Positive Attitude
- Self awareness
- Leadership
- Decision Making
- Collaboration
- Empathy
- Administrative and Office Support
- Bilingual in Spanish and English
- Research and Analytical Skills
- Licensing and Funding Procedures of Businesses
- Bookkeeping and Basic Accounting
- Microsoft PowerPoint
- Credit Card Payment Processing
- Zoom, Teams, Outlook, and Google Workspace
- Microsoft Office
- Booking, Scheduling, and Invoicing Software
Other Relevant Experiences
- Stargazing Operations Supervisor, Tekapo Springs, Lake Tekapo, 02/2024, 04/2024
- Housekeeper, Apex Motor Lodge, Nelson, 11/2023, 01/2024
- Horticultural Worker, Southern Cross Horticulture, Edgecumbe, 10/2023
- Front Desk Receptionist, Hilltop Inn Hotel, Salmon Arm, BC, 01/2022, 04/2023
- Marine Service Representative, Adventure Tofino, Tofino, Vancouver Island, 07/2022, 10/2022
- Admin Assistant, Trucks Parking Puerto Seco Spa, Los Angeles, Chile, 12/2012, 05/2016
- Payroll Assistant, C. Arriagada Accounting Firm, Los Angeles, Chile, 06/2012, 12/2012
- Bookkeeping Assistant, M. Roca Accounting Firm, Los Angeles, Chile, 10/2010, 05/2012
Hobbies, volunteering and travel experiences
- Hiking and camping in remote areas in the mountains of Chile (2012-2016)
- Travelled to Argentina and Uruguay with friends (2014)
- Volunteering on farms in the Yukon Territory, Canada (2016-2022)
- Volunteered at the Yukon Quest (2017)
- Volunteered at the Food Bank in Whitehorse (2020)
- Backpacking in Oregon as a solo female traveler (2017)
- Travelled in New Brunswick and Nova Scotia, Canada (2018)
- Solo traveled in Arizona and Washington, and road tripped in Alaska and various Canadian provinces (2019-2020)
- Lived in Vancouver Island and Cape Breton Island, Canada, driving 6,500 kms (2022-2023)
- Explored and worked temporarily in New Zealand (2023-2024)
References
Available upon requests.
Timeline
Travel
05.2024 - 07.2024
Travel
09.2023 - 04.2024
Corporate Travel Coordinator
Matrix Camps
06.2023 - 08.2023
Independent Travel Advisor
Yukon Vacation Agency
02.2022 - Current
Relocation
08.2021 - 06.2022
Administrative Assistant (contract)
Stantec Consulting Ltd
09.2020 - 07.2021
Office and Customer Service Manager
Arctic Range Adventure Ltd
07.2019 - 03.2020
Reservations Agent/Guides Trainer/Senior Tour Guide
Arctic Range Adventure Ltd
07.2017 - 06.2019
Bilingual Tour Guide
Arctic Range Adventure Ltd
11.2016 - 06.2017
Secretary
Puerto Seco Spa
12.2012 - 05.2016
Assistant Payroll Clerk
Asesorías Carmen Arriagada Ltda
06.2012 - 12.2012
Accountant Assistant
Martiniano Roca
10.2010 - 05.2012
No Degree - Tourism, Stewarding Destinations into a Meaningful Future
Tourism Cares Online
Intensive English Course Language Interpretation And Translation
Santo Tomas University Chile
Labor Policies
Labor Training Ltd
High School Diploma
Liceo Comercial B-64 Chile
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